Sunshine Photo and Electronics Store – Return and Refund Policy
Welcome to Sunshine Photo and Electronics Store, your one-stop destination for high-quality electronic products, including cameras, lenses, and accessories. We strive to provide you with a seamless shopping experience and stand behind the products we sell. If you’re not entirely satisfied with your purchase, we’re here to help. Please take a moment to review our return and refund policy:
30-Day Return Policy:
We offer a 30-day return policy for most electronic products purchased from Sunshine Photo and Electronics Store. If for any reason you’re not satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer service team at info@sunshinephotostore.com within 30 days of receiving your item to request a return authorization (RA) number.
- Our customer service team will provide you with instructions on how to return your item, including the shipping address for the return.
- Package the item securely in its original packaging, including all accessories, manuals, and any promotional items that were included with your purchase.
- Clearly mark the RA number provided by our customer service team on the outside of the package.
- Ship the item back to us using a trackable shipping method. Please note that you will be responsible for the return shipping costs.
Refund Process:
Once we receive your returned item, our team will inspect it to ensure that it meets the return eligibility criteria. If your return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Exceptions:
Please note that certain items are not eligible for return or may be subject to additional restrictions. These include:
- Items that are damaged, missing parts, or not in their original condition
- Items that have been used, altered, or tampered with
- Items purchased through third-party sellers or resellers
Contact Us:
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team at info@sunshinephotostore.com. We’re here to assist you and ensure that you have a positive shopping experience with Sunshine Photo and Electronics Store.
Thank you for choosing Sunshine Photo and Electronics Store for your electronic product needs. We appreciate your business!